Cancellation policy, claims for defects and guarantee

Warranty and guarantee

Insofar as the purchased and delivered goods are defective, you are entitled within the scope of the statutory warranty rights to request supplementary performance, to withdraw from the contract or to reduce the purchase price. The limitation period for warranty claims for the delivered goods is two years from receipt of the goods. Claims due to defects, which we have maliciously concealed, expire within the regular limitation period.

Without prejudice to statutory warranty claims, the manufacturer grants you a guarantee in accordance with the following provisions:

Right of withdrawal

For customers who have concluded a contract by means of distance selling (e.g. were advised exclusively by email or telephone and have not visited our test center), the following rule applies:

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must contact us at: Lakeberg GmbH, Vicki-Baum-Strasse 80, 10317 Berlin, Germany Phone: +49 30 20609981 Fax: +49 30 20609982 Email: [email protected] Website: e -surfer.com by means of a clear statement (eg a letter sent by post, fax or email) about your decision to cancel this contract. You can use the attached withdrawal form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Consequences of cancellation: If you cancel this contract, we have all payments we have received from you, including delivery costs (except for additional costs that result from the fact that you have chosen a different type of delivery than the one we offer), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functioning of the goods.

Withdrawal form:

If you want to cancel the contract, please fill out this form and send it back to:

Lakeberg GmbH
Vicki-Baum-Strasse 80
10317 Berlin
Germany
Fax: +49 30 20609982
Email: [email protected]


I / we * hereby revoke the contract concluded by me / us * for:

the purchase of the following goods *:

the provision of the following service *:

ordered on * / received on *:

Name of the consumer (s):

Address of the consumer (s):

Signature of the consumer (s) only when notified on paper:

Date:

* Please delete where inapplicable.