General Terms and Conditions (GTC)

1. Scope of application

For purchases via our stationary trade and our online store, the following General Terms and Conditions (GTC) apply after you have confirmed that you have taken note of them when purchasing online or in the store.

If the customers are companies, because they are self-employed in a commercial or professional interest, the deviating provisions applicable to these customers are indicated separately in these GTC.

2. Contracting party, conclusion of contract

The contract is concluded - online or in the store - with Lakeberg GmbH (reachable at e-surfer.com). A contract is concluded on the basis of these General Terms and Conditions (GTC).

The presentation of the products in the online store is not a legally binding offer, but a non-binding online catalog. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction tools provided and explained for this purpose in the order process. By clicking the order button, you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of your order will be sent by e-mail immediately after sending the order.

If you pay by credit card, PayPal, Sofortüberweisung, Klarna or invoice, the purchase contract is concluded upon completion of the respective order process.

With regard to all other payment methods, the purchase agreement is concluded as soon as you receive our shipping confirmation sent by e-mail; at the latest, however, when you receive the goods.

In stationary sales, the agreement is made with the inclusion of our terms and conditions in the store.

3. Right of withdrawal for deliveries of goods

Consumers are entitled to a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

The statutory right of withdrawal applies to contracts concluded by means of distance communication – that is, through our online shop, by e-mail, by telephone or by any other means of distance communication. For purchases concluded directly on site at our premises, no statutory right of withdrawal exists.

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you have ordered several goods in one order that are delivered separately, the withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the goods.

To exercise the right of withdrawal, you must inform us

Lakeberg GmbH
Vicki-Baum-Strasse 80
10317 Berlin
Germany
Phone: +49 30 20609981
E-mail: contact@e-surfer.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You may also exercise your right of withdrawal online at e-surfer.com/en/service/cancellation-policy. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by e-mail) without undue delay, including information on the content of the withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods. For goods which by their nature cannot normally be returned by post (eFoils, jetboards and comparably bulky items), these costs are estimated at a maximum of approximately 500 EUR.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

4. Right of withdrawal for courses, training sessions and test rides

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Lakeberg GmbH, Vicki-Baum-Strasse 80, 10317 Berlin, Germany, phone: +49 30 20609981, e-mail: contact@e-surfer.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You may also exercise your right of withdrawal online at e-surfer.com/en/service/cancellation-policy. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by e-mail) without undue delay, including information on the content of the withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal for courses, training sessions and test rides

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

5. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To:
Lakeberg GmbH
Vicki-Baum-Strasse 80
10317 Berlin
Germany
E-mail: contact@e-surfer.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate

6. Expiry of the right of withdrawal

Pursuant to Section 312 g (2) No. 1 of the German Civil Code (BGB), there shall be no right of revocation in the case of contracts for the delivery of those goods which are not prefabricated but for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

It also expires according to § 312 g paragraph 2 No. 3 BGB prematurely in contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery.

7. Payment

In our store, the following payment methods are generally available to you:

Credit card

With the submission of the order, you transmit your credit card data to us at the same time.

After your legitimation as a legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after the order. The payment transaction will be carried out automatically by the credit card company and your card will be charged.

PayPal

In the ordering process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. After submitting the order in the store, we request PayPal to initiate the payment transaction and thereby accept your offer.

Sofortüberweisung

Sofortüberweisung.de is a TÜV-approved direct transfer method. It does not require the creation of an account. The payment is in real time and a transfer of your online banking account. The purchase amount is transferred immediately and directly to the merchant's bank account.

Prepayment

Prepayment is a payment term where the seller first requires a payment of the purchase price from the buyer before the seller ships the goods.

We ship the goods as soon as we have received payment.

Set-off or retention

A set-off or a right of retention with our demands is excluded, as far as it does not concern legally determined or undisputed demands of the buyers. This exclusion of a set-off does not apply if you are entitled to a right of revocation and thus to claims for return on the basis of a consumer transaction.

A discount is not granted.

8. Retention of title

The goods remain our property until full payment of the invoice amount. We ship the goods after the full payment has been received by us.

9. Deliveries

Deliveries are basically only possible in Germany and to such places that have been expressly named in the drop-down menu for delivery addresses. To other places, delivery is only possible if expressly agreed otherwise separately and individually before the conclusion of the purchase.

On customers who are not consumers, the risk of accidental loss or accidental deterioration passes with the delivery of a sold item to the person or company ("shipping company") designated to carry out the shipment (§ 447 I BGB).

The risk of accidental loss or accidental deterioration of the item passes to consumers upon delivery of a sold item to the shipping company only if the customer has commissioned the shipping company with the shipment and Lakeberg has not previously named the shipping company to the customer.

Deliveries are usually made via the forwarding company Dachser.

10. Transport damages

If goods are delivered with obvious transport damage, please complain about such defects to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

11. Warranty and guarantees

The statutory liability for defects applies. Information on any additional warranties that may apply and their exact conditions can be found with the product in each case. If you have any questions, please contact our customer service.

Written information about a product on the invoice is binding.

If the customer is a business, the limitation period for warranties is 1 year from the date of acceptance of the purchased item by the business, beginning at the end of the year of acceptance of the purchased item. This warranty period of one (1) year shall also apply to corporate customers in the case of used goods.

12. Customer service

Our customer service is at your disposal. You can reach us from Monday-Saturday from 11:00 am to 7:00 pm at: Phone: 030-20609981

Outside business hours, you can always contact us by email contact@e-surfer.com or directly through our contact form. We will reply as soon as possible.

13. Liability

Lakeberg GmbH is always liable without limitation for claims based on damage to life, body and health caused by us, our legal representatives or vicarious agents.

In the case of a contract with a company, liability can only be limited - except in the case of injury to life, body and health - in the case of slight negligence of a breach of duty not affecting essential contractual obligations.

Material contractual obligations are those whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations). In the event of a breach of non-essential contractual obligations due to slight negligence on the part of Lakeberg GmbH by our legal representatives or vicarious agents vis-à-vis customers who are companies, the amount of liability is limited to the damage foreseeable

14. Other provisions

(1) Contractual agreements must be in writing to be effective. Oral agreements shall not be valid. In particular, any waiver of the written form requirement must be in writing.

(2) In the event that a company is a contractual partner, in the event of an invalid clause, the partners agree to find a provision that comes closest in economic terms to the original clause.

(3) In the event that the contractual partner is a company, the applicable law for the contract shall be the law applicable in the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.

(4) In the event that the contractual partner is a company, the place of jurisdiction for all disputes arising from this contract or in connection with this contract shall be Berlin.

(5) The contract shall be concluded in German. The text for the respective order is not stored in our company. It can also not be retrieved after completion of the ordering process. However, you can of course print out the data of your order immediately after sending the order.

15. Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Status: 25.09.2026