Cancellation policy, claims for defects and guarantee
Warranty and guarantee
If the purchased and delivered goods are defective, you are entitled to demand subsequent performance, withdraw from the contract or reduce the purchase price within the scope of the statutory warranty rights. The limitation period of warranty claims for the delivered goods is two years from receipt of the goods. Claims for defects which we have fraudulently concealed shall become statute-barred within the regular limitation period.
Notwithstanding the statutory warranty claims, the manufacturer grants you a warranty in accordance with the following provisions:
Awake Boards: https://awakeboards.com/pages/refund-policy
Fliteboard: https://support.fliteboard.com/hc/en-us/articles/1500003035862-Warranty Lift Foils: https://liftfoils.com/de/efoil-warranty/
Right of withdrawal
For customers who have concluded a contract with us by way of distance selling as consumers (e.g. were advised exclusively by e-mail or telephone and did not visit our test center), the following regulation applies:
You have the right within fourteen days without giving any reason to revoke this contract. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must notify us, the:
Phone: +49 30 20609981
Fax: +49 30 20609982
by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract.
You can use the attached sample cancellation form for this purpose, which is, however, not mandatory. We would like to point out that you will not incur any additional telecommunication costs as a result of the revocation.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation:
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
If you want to revoke the contract, please fill out this form and send it back to:
fax: +49 30 20609982
I/we* hereby revoke the contract concluded by me/us* for: the purchase of the following goods*:
the provision of the following service*:
ordered on*/received on*:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) only if notice is given on paper:
*Please delete where inapplicable.